Thank you so much for looking at my profile. I provide intelligent business support to professionals,

Background

My background is working with Management Consultants and business coaches. Having spent many years in small businesses and consultancies, I understand the challenges of running a small business and working on multiple client projects.

Skills

With 15+ years as an Executive Assistant in London and the South East, I have great organisational skills and I am used to picking up most aspects of back-office support and dealing with people at all levels in a company. I am Xero certified and have also had experience with FreeAgent and Quickbooks. I regularly use Mailchimp, Infusionsoft, Capsule and other packages – I’m not a techie VA but can pick up new systems quickly.

I also do copywrite and marketing work for several clients in addition to the more general business support.

What is it like to work with me?

I think my clients come for the admin and stay for something else entirely! Working with me, you have someone on your team to bounce ideas off. Running a business can be a challenge, often you don’t have anyone to talk to about new ideas or to celebrate a win – getting a supportive, intelligent member of the team can be a huge help.

My business is set up to make your business look bigger and better than it already is. Your clients won’t know that I am only onboard for a few hours a week, as far as they are concerned, I’m one of the team. I can also take on difficult conversations like chasing up late payments so that you don’t have to impact your relationship with the client.

For a Virtual PA, I do get out quite a lot! I enjoy (geography permitting), working with clients face to face on occasion. I also love helping out at workshops with flip-chart writing as well.

As my business has grown, I have started to work with a few, carefully chosen associates. This allows me to get specialist support in areas where I don’t have the expertise and to support more clients and take on bigger projects.

Lastly

As well as quality work, I think my clients enjoy the experience of working with me and how it impacts on their business. If you would like to talk to one of my existing clients I would be delighted to give you contact details so you can hear about it first hand…

Q What is your pricing or package structure?

Hourly pricing. Pre-paid monthly retainers (minimum 10 hours per month) attract a discount.

Q What’s it like working with you as a VA?

I’m not for everyone. That’s OK, everyone is not for me! I only work with people that I believe I am the best fit for. If we have a conversation and I can see a more cost-effective way or a more appropriate way of you getting some support, I will recommend you to someone or something else rather than just saying yes. I want to build great partnerships with clients and really enjoy who I work with and add value to their businesses. My clients enjoy working with me (so they say!) and that is important to me. I am not a task monkey, I am a person. I want to feel like a part of your business and I want your clients to think of me as one of your team and not a Virtual Assistant who just does a few hours a week (even if that’s all I do).

Q When are you available?

I work on client work every day except Friday, my associates may work differently. I keep Fridays to do my own admin, meetings and development. I am normally in work mode between about 8.30 and 6PM but I don’t always take calls or pick up emails as when I am “on the clock” for a client I avoid distractions so I can just crack on. I also do take on onsite work which means there are sometimes days when I am out. I will try and let you know if there is a whole day when I won’t be contactable and I normally check on emails during a lunch break if there is anything urgent. I also occasionally have a holiday or a day off – I’ll tell you about that with as much notice as I can and we can talk about whether one of my team of associates can do your work whilst I am not available.

Q When will you do my work?

When you send me some work, it really helps me if you tell me when you need it by. I reserve hours for my retainer clients and only do ad hoc work when I can fit it around this. I will always let you know when I or an associate will be able to turn something around by. I divide up my week depending on what I have booked in so the more notice you can give me, the better. If you are likely to need an immediate response and work turning around the same day on a very regular basis then we probably aren’t a good match.

Q What is chargeable?

Virtual Assistants are a bit like lawyers, we bill our time. We work with online timesheets and click in and out as we switch between clients. If you’re not sure if something is billable, the best way to think about it is “While Kathy is doing this (Insert whatever “this” may be!), is she able to bill someone else for that time?”. If not, then I will be billing you! Whether it is replying to an email about your work, doing your work, meeting you about work or talking about it on the phone, it will be on the clock as I can’t earn money doing anything else while I am doing it.

Q How do retainers work?

For clients that need 10 hours a month or more and are able to commit to that, they can purchase a block of hours upfront. Because that helps me with my planning and my cashflow I reward that brilliant efficiency with a discount on those hours! The block of hours bought needs to be used up in the month it was bought for, no more than 10% can carry forward to the next month. Any hours on top of those blocks are charged at my normal rate. We can talk regularly to make sure that the right number of hours are being retained to not be wasted and to get you the best value for money.

Q How do we start?

If you'd like to have a no-strings chat about work, please either give me a call or book a time that suits you via Calendly: https://calendly.com/kathy-soulsby/30min

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  • Price Range £40 per hour, discounted for retained hours
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Additional Details

  • Accepts Card Payments:No
  • VAT registered:Yes
  • VIP VA Member:Yes
  • Registered for Anti-money Laundering:Yes
  • Languages Spoken:English

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