Hi there, I am Rachel and I run Arlo PA Services Limited.
I now live in County Durham but I spent most of my career working in senior PA/EA roles within major financial institutions in London (PwC, Deutsche Bank and Cinven). Prior to that, I lived and worked in Germany for three years after graduating from UWE Bristol with a degree in Modern Languages.
Arlo was set up in September 2015 to help small businesses and entrepreneurs with their secretarial requirements, giving them back the time to focus on what they do best.
I hold Public Indemnity Insurance, Cyber Insurance and Professional Liability Insurance. I am registered with the Information Commissioner’s Office for data protection and HMRC for anti-money laundering regulations, so you can rest assured that your business is in safe hands.
(Nov 2020) - between 10-12 currently but these vary between retained monthly clients and regular but ad-hoc clients
QHow do you prioritise?
My retainer clients come first, they have booked and paid me in advance for that month.
BUT - if you have a strict deadline I will always try and find a way to fit you in.
QWhat do you do about holidays/sickness?
Touch wood I've had about 2 days off sick in the past 4 years.
I don't yet use associate VAs so I give plenty of notice of when I am going to be on holiday and any urgent work can be completed before I go.
QHow will you keep my business affairs personal?
This is a vital trust relationship that has to be built up over time. I once had an enquiry from someone who said, I'm an accountant and you could work for the accountant down the road, how do I know you're not going to go and tell them all my secrets?
Fact is, I just wouldn't. My reputation would be on the line. Also, I don't come in on day one and expect all the passwords to your sensitive documents and try and take over. An ongoing and trusting relationship needs to build up over time, from both sides.
One of the best things about being a VA is I love the fact that I work with so many different types of client; from psychologists to translators to architects to nurse practitioners - everyone is different 0 and your secrets are safe with me!
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